Worth knowing, booking info, AGB’S and much more

AT A GLANCE

After a long wait, we may finally welcome you again as guests with us.

We don’t give Covid-19 a chance.

Therefore, we have summarized here for you all the important information about Covid-19, our hotel and café, as well as about the place.

The health and well-being of you and our employees are our top priority.

Like everywhere else in our new everyday life, rules now also apply on vacation for the safety of us all. In order for you to be able to enjoy your vacation to the fullest, we need your personal responsibility and your help to ensure that we can succeed together, given the wide range of requirements and measures that we implement with full responsibility.

Support us and please adhere to our health and hygiene measures. Protect yourself, your family and other guests by treating them with respect and appreciation – then nothing stands in the way of a relaxing and safe vacation.

Entry to Austria:

CURRENT CORONA MEASURES IN AUSTRIA

For entrants to Austria applies in principle:

2-G-Plus obligation (vaccinated, recovered and PCR-tested).

Exceptions to the 2-G-Plus obligation apply, among others, to:

Persons who have received a booster vaccination (3rd sting), the PCR test obligation does not apply.
Pregnant women as well as persons who cannot be vaccinated require an appropriate medical certificate and a negative PCR test

Exceptions Children:

Children up to age 12 do not require proof of low epidemiologic risk for lodging, food service, sports venues, recreational businesses, ski lifts, or at events.
Children from 12 to the end of compulsory schooling (persons born before the cut-off date 01.09.2006 are no longer subject to compulsory schooling) require appropriate proof of a low epidemiological risk:
- Children who are dually vaccinated do not require further on-site testing. The vaccination is considered as 2G proof. (Attention: on entry need a PCR test)
- For Austrian school children a VALID (Holiday-)Ninja-Passport is equivalent to a 2G proof.
- Children traveling to Austria need a PCR test at least 2 times a week. These are therefore considered as 2G proof.
- A negative PCR test is required for entry into Austria.
After the end of compulsory schooling, children are subject to the 2G requirement when entering accommodation, gastronomy, sports facilities, leisure facilities, ski lifts or at events.

Quarantine can be terminated no earlier than the 5th day after entry with a negative PCR test.

The 2-G-Plus obligation does NOT apply to staying in a hotel or for skiing,
2-G-Plus duty applies purely for entry into Austria.

Detailed information about entering Austria can be found at the following link:
Safe travel in Austria in Corona times: Entry (austria.info)

Registration before entry is not required for vaccinated and recovered persons as well as children accompanying them (exception: entry from virus variant areas). Registration is necessary if you enter Austria with 2-G status but without PCR test or booster and if you enter Austria without 2-G status.
Here you can find more information about the Pre-Travel-Clearance. And here you can go directly to the online entry form.

This means for private/tourist travel

Vaccinated and recovered persons do NOT have to be in quarantine.
Children under the age of 12 do not have to provide proof of vaccination, but they have to register for entry and have to stay in quarantine for 5 days when returning to GERMANY.
for children without 2-G proof (from 12 to 15 years) a PCR-test is required for entry and PCR-tests (72 hours) apply for entry into accommodation, gastronomy etc..

Under the following links you can check the latest entry requirements after entering your country of origin:
Welcome.tirol – The Corona Info Portal for Tyrol (willkommen.tirol)
Current entry and exit regulations – “Österreich Werbung” (austriatourism.com)
Safe travel in Austria in Corona times: Entry (austria.info)

We recommend a travel cancellation insurance that protects you from cancellation costs. This can be concluded under the following link: https://www.europaeische.at/.

In addition, you will find under the following two links, all services for Hotelcancellation PLUS as well as Hotelcancellation PREMIUM:
Hotelcancellation PLUS
Hotelcancellation PREMIUM

Covid-19 info:

General hygiene rules

WHAT WE CAN ALL DO

Do not shake hands
FFP2 mask everywhere where it is necessary
Wash hands several times a day
Avoid contact with the hands on the face
Sneeze/cough into the crook of the arm or handkerchief
Stopp Corona App

2G-Rule

Comprehensive 2G obligation (VACCINATED/RECOVERED)

in the entire gastronomy and night gastronomy
in the hotel industry
in the entire trade, with the exception of basic supply facilities (e.g. supermarkets, pharmacies, etc.)
for events
in leisure and cultural centers
in cable cars

There is still a general exit restriction for people without a valid 2-G certificate.

Exceptions:

Children up to the age of 12
School-age children up to the age of 15 (access with a negative test)
People who cannot be vaccinated for health reasons (access with certificate and PCR test)
pregnant women

Validity and proof:

Recovered: valid for 6 months with

A certificate of recovery is valid for 180 days.
A medical confirmation is valid for 180 days after an infection with SARS-CoV-2 has expired. This must have been proven by molecular biology (e.g. PCR test).
An official separation decision, if this was issued for a person who was verifiably infected with SARS-CoV-2 in the last 180 days before the planned test.

Note: An antibody test does not count as a 2G proof

Vaccinated:

The EU-compliant vaccination certificate, the yellow vaccination pass, a vaccination card and a printout or PDF (e.g. on the mobile phone) of the data from the e-vaccination pass are valid as proof of vaccination.

Immunization through two partial vaccinations:

After receiving the second vaccination, the vaccination certificate is valid for 270 days.

Immunization through one vaccination:

From the 22nd day after vaccination with an EMA-approved vaccine against SARS-CoV-2 with only one dose, the vaccination certificate is valid for 270 days.

Immunization through vaccination of recovered persons:

If there was a positive molecular biological test for SARS-CoV-2 at least 21 days before the vaccination or evidence of neutralizing antibodies is already available at the time of the vaccination, the proof of vaccination is valid from the time of the first vaccination with an EMA-approved vaccine against SARS- CoV-2 for 270 days.

Further vaccinations (3rd dose):

After receiving another vaccination, the vaccination certificate is valid for another 270 days. There must be at least 14 days between this vaccination and an immunization in which only one vaccination is planned. All other vaccination schedules must have passed at least 120 days.

Health: What to do in case of illness?

If COVID-19 infection is suspected:

Please stay in the room.
Notify reception.
Hotline 1450 or call the doctor of the respective community.

For more information on suspected Covid-19 illness while on vacation, visit the following link:

What Happens If I Get Sick on Holiday?

Mask Requirement

An FFP2 mask is compulsory in all closed rooms

FFP2 Mask requirement in the indoor area – for guests, as well as employees at the workplace
In the hotel when entering generally accessible areas indoors
Gondola lifts and chair lifts with a cover

Travel cancellation insurance

We recommend a travel cancellation insurance that protects you from cancellation costs. This can be concluded under the following link: https://www.europaeische.at/.

Hotel:

General

Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hoteliers Association.

Please disinfect your hands regularly.
Disinfection racks are distributed throughout the house in sensible places.
The cleaning intervals were increased.
All cleaning agents contain disinfectants.
All our employees have to provide 3G proof.
The same rules of conduct and hygiene apply behind the scenes and to our suppliers.

General Terms an Conditions

Under the following link you will find the general terms and conditions for the hotel industry:

General terms and conditions for the hotel industry.

Arrival and departure / Check-IN and Check-OUT

At the CHECK-IN the 2G-rule!!!

Check-IN: from 3:00 pm
Check-OUT: until 10:00 am
We ask that you adhere to the check-in and check-out times to ensure cleaning and disinfection intervals for subsequent guests.

Please park your car yourself in the nearby garage (free of charge), we cannot offer a valet service at the moment.
Smile friendly instead of shaking hands ☻

If your arrival is delayed and you arrive after 8:00 pm, please notify us by phone.
In case of late arrival, non-arrival or seduced departure we apply the general cancellation conditions (Link: general cancellation terms).

Deposit

At the time of pre-booking we ask you to pay a deposit of €250,- per person. You can make your deposit by bank transfer to our account.
Alternatively, we will charge your credit card. For this we need your credit card number with expiration date (We accept the following credit cards: VISA and MasterCard).

Checks are not accepted.

Please note our cancellation policy in case of cancellation.

Any bank charges incurred will not be covered by the hotel.

Payment

Payment of the hotel bill can be made in cash and with Maestro Card or credit card (VISA or MASTERCARD).
Checks are not accepted.

Booking terms

The prices for our rooms are per person/day with breakfast, excluding local tax per person/day of €3,00 (from 15 years).

The prices for our apartments are per unit/day without board, excluding local tax per person/day of €3,00 (from 15 years).

Single occupancy / less than standard occupancy

In case of single occupancy or occupancy below the standard of a double room or an apartment we grant a discount of €20,- per day.

Discount

In our rooms:

Only valid with 2 full-paying guests and one extra bed in the room
(more than standard occupancy)

0-2 years free of charge
3-5 years 80%
6-8 years 60%
9-11 years 40%
12-14 years 20%

From 15 years:
High season -> €86,- p.p./d.
Low season -> €79,- p.p./d.

In our apartments:

Only valid above standard occupancy

€65,- p.p./d.

Final cleaning in our Appartements

For the final cleaning we charge € 70,00 per apartment.

Breakfast

Our rich breakfast buffet is available from 07:30 to 10:00 am.

Please wait at the entrance, you will be seated.
Please disinfect your hands and wear MNS mask (FFP-2 mask) before entering the buffet area.

If you want to book our apartments with breakfast, we charge an extra €16,00 per person/day.

Pets

For the special cleaning of the rooms/apartments, we charge €10.00 per day for your four-legged friend (without food).

Please understand that your pet is not allowed in the breakfast room and in the wellness oasis.

Hotel bar

Please note that due to the Covid-19 situation, there is a general prohibition on the hotel bar.

However, you are welcome to linger in our breakfast room, on assigned seating, with a delicious long drink or a cold beer.

The general ban on bar establishments applies to the entire catering industry.
Please also note the closing time from 11:00 pm.

Internet

Our house is equipped with W-LAN. You can get the access in the hotel at the reception.
(No liability is assumed for failures)

Short stay surcharge

For a stay of up to 3 days we charge a surcharge of € 10,00 per person/night.

Parking

There is 1 free parking space per room in the nearby parking garage.

Please park your car yourself in the nearby garage (free of charge), we cannot offer a valet service at the moment.

Travel cancellation insurance

We recommend a travel cancellation insurance that protects you from cancellation costs. This can be concluded under the following link: https://www.europaeische.at/

Reservations

If there are several bookings for a room, we kindly ask for your understanding that we give preference to the earlier booking. We cannot guarantee specific room numbers or floors. Due to the large number of advance reservations, we also ask for your understanding if this may lead to deviations from the schedule.

Please note that a reservation becomes effective only after a written confirmation of reservation from our side. Unfortunately, it is only possible to confirm the room category, but not an exact assignment of the room number or floor.

Smoker / Non-smoker

All our rooms and apartments are NON-SMOKING rooms.

Cancellation conditions

Up to 3 months before arrival you will not be charged for cancellation.
Up to 1 month before arrival we charge 60% of the total price.
From 1 month before arrival, in case of late arrival or early departure, the entire price of the booked stay will be charged.
In case of late arrival, non-arrival or seduced departure, we apply the general cancellation conditions.

In case of cancellation, we ask you to inform us in writing.

Wellness area

Our wellness area is open every day from 04:00 pm to 08:00 pm except Saturday. In case of bad weather we open our wellness area earlier on request.

The use of our wellness area is only for house guests.
The use of the solarium is for an extra charge.

Room

We have been working according to a strict hygiene and cleaning plan throughout the house for years.
We have now modified this once again; among other things, all surfaces in the room are disinfected as a final step.
Please use the toilet in your room as a priority.
Increased airing contributes significantly to hygiene – please help.
Please note that during room cleaning only the chambermaid is allowed to be alone in the room – contact reduction
we ask you to respect the check-out time at 10:00 a.m., so that the cleaning and disinfection interval is respected

Café:

General

Please note that due to the Covid-19 situation, there is a general prohibition on the café bar.

However, you are welcome to linger on assigned seating, with a delicious long drink, a cold beer, or while eating our Delicious Bubble Waffles, Crépes or Mini Pancakes.

The general prohibition of bar operations applies to all food service operations.

The following points must be observed:

When entering as well as leaving the café, a FFP-2 mask must be worn.
It is compulsory to register -> on each table you will find a QR code, which you can scan with your cell phone and enter your data.
2G – rule-> vaccinated / recovered

THE FOLLOWING PROOFS ARE VALID

Convalescent: 6 months validity with

A convalescent certificate is valid for 180 days.
A medical certificate is valid for 180 days after an expired infection with SARS-CoV-2. This must have been proven by molecular biology (e.g. PCR test).
An administrative segregation notice if issued for a person proven to be infected with SARS-CoV-2 in the 180 days prior to the scheduled testing.

Note: Antibody detection does not count as 2G detection.

Vaccinated:

The EU-compliant vaccination certificate, the yellow vaccination certificate, a vaccination card and a printout or PDF (e.g. on a cell phone) of the data from the e-vaccination certificate count as proof of vaccination.

Immunization by two partial vaccinations:

After receiving the second vaccination, the validity period of the vaccination certificate is 270 days.

Immunization by one vaccination:

Beginning on day 22 after vaccination with a single-dose EMA-approved SARS-CoV-2 vaccine, proof of immunization is valid for 270 days.

Immunization by convalescent vaccination:

Provided there was a positive molecular biology test for SARS-CoV-2 at least 21 days prior to vaccination or there is already evidence of neutralizing antibodies at the time of vaccination, proof of vaccination is valid for 270 days from the time of initial vaccination with an EMA-approved vaccine against SARS-CoV-2.

Further vaccinations (3rd dose):

After receiving another vaccination, the validity period of the proof of vaccination is again 270 days. At least 14 days must elapse between this vaccination and an immunization in which only one vaccination is scheduled. For all other vaccination schedules, at least 120 days must have elapsed.

Exceptions:

Children up to the age of 12.
Children of compulsory school age up to the age of 15 (access with school Ninja pass)
Persons who cannot be vaccinated for health reasons (admission with proof and PCR test)
Pregnant women

Take away

no pre-order necessary
A mask must be worn at the time of collection
No consumption within a radius of 50 meters from the place of operation
Care must be taken to maintain a distance of at least two meters between persons not living in the same household.

Location Information:

Silvretta cable car, gastronomy & après ski, trade, and much more.

Shopping & Rental

FFP2 mask for all persons in all trade.
2G rule: proof of vaccination, proof of recovery valid.

Recreational facilities, sports centers (indoor swimming pool, tennis, etc.)

FFP2 mask for all persons in all trade.
2G rule: proof of vaccination, proof of recovery valid.

Gastronomy in Ischgl (restaurants, café, etc.)

In all public and enclosed areas, the 2-G rule applies, as well as the wearing of an FFP-2 mask.
In the catering trade, this applies in particular when guests move outside their seats.
In the catering industry, registration is mandatory for guests.
Early closing time and consumption only at the place of administration
The curfew of pubs is set at 11:00 pm.
The consumption of food and beverages may only take place at the respective serving place, therefore bar operation is prohibited.

Museums

FFP2 mask for all persons in all trade.
2G rule: proof of vaccination, proof of recovery valid.

Night gastronomy & Aprés Ski

the night gastronomy remains closed
this includes après-ski, bar operations and stand-up catering

Public transport

FFP2 masks mandatory
(also in the bus stop area)
All buses are ventilated and regularly disinfected.

Silvretta cable car

FFP2 mask for all persons in all trade.
2G rule: proof of vaccination, proof of recovery valid.

For further safety measures concerning the skiing area Ischgl/Samnaun, please click on the following link:

Security measures -> Silvretta Seilbahn