Changed cancellation policy – Covid 19

Due to the current situation we have changed our cancellation policy:

If a journey to Ischgl is not possible due to travel warnings or border closures by the authorities of your home country or a lockdown, or if Ischgl is classified as a risk area by the authorities of your home country, no cancellation fees will be charged.In this case we can return the deposit or credit it for a replacement stay in the same or following season for the same length of stay.Otherwise the Austrian hotel contract regulations apply (see booking conditions -> cancellation conditions).

The cancellation declaration must be received by us in writing and confirmed by us in writing.

We recommend that you take out travel cancellation insurance for your personal safety! This can be taken out under the following link:
With the European Travel Cancellation Insurance you are insured with Covid-19 with the following points:

  • because an elevated temperature is measured, even if a subsequent test result is negative, or he/she tested positive for Covid-19 without showing symptoms
  • because he/she has Covid-19 symptoms
  • because a close relative or a person living in the same household is ill with Covid-19 and urgent attendance is required.
  • because a close relative in the shared household becomes ill with Covid-19 and the guest must therefore go into quarantine.

Translated with (free version)Skiing area Ischgl/Samnaun:

  • Please wear a mouth-nose protectionwhen you arrive, as well as disinfecting your hands.
  • Check IN: From 15:00the rooms are available as usual.If your arrival is delayed and you arrive after 20:00 o’clock,we ask you to inform us by telephone.
  • Check OUT: We kindly ask you to vacate the rooms by 10:00 a.m. so that we can ensure the cleaning and disinfection intervals for you.
    We ask you to respect the check-in and check-out times.
  • All employees are tested regularly and are only healthy in use!
  • 1 meter distances must be observed!
  • Hand disinfectants are available for you.
  • Contact surfaces such as buttons in elevators, handrails, door handles, light switches, remote controls, touch screens, etc. are disinfected even more frequently.
  • All laundry is washed pore-deep clean at 95°.
  • Hotel bar: Seating directly at the bar is restricted
  • A mouth-nose protection is to be worn by adults and children 6 years and older in the breakfast room -except at the seating area.
  • We ask adults and also children to wear their own mouth-nose protection every time they go to the buffet, to disinfect their hands.
  • At the buffet we ask you to keep the necessary distance.
  • Pay attention to the signposted covid measures with limitation of persons and the minimum distance of 1m in the sauna area!
  • For the sake of all our health, we ask you to keep the minimum distance of 1m to other guests.
  • Due to the current regulations, sauna infusions are not allowed.
  • Our steam bath is closed due to the current situation!
  • Opening hours will be adjusted if necessary.

Legal changes related to COVID-19 reserved. Please note the notice in front of the sauna!

  • Cleaning with the cleaning concept of the company Hollu by our trained staff.
  • Please note that only the maid is allowed to be alone in the room during room cleaning!
  • We ask you to comply with the check-out time & release of the rooms from 10.00 clock to ensure the cleaning & disinfection intervals for you.

We adapt all measures to the official guidelines / regulations of the Austrian Federal Government. Please note that short-term changes are possible at any time!